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Over the last few years, the cleaning industry worldwide has undergone remarkable transformation driven by innovation, more so in North America and Europe but Asia is fast catching up. As technology continues to advance at an unprecedented pace, the cleaning industry is also caught up and reacting to the market situation to increase its innovative products and services. However, in a bid to stay ahead, many products have been developed without attention to market requirements or understanding of the needs of cleaning services providers, and thus were not seen as innovations as the added-value and product unique selling points were not clearly defined nor understood.
Traditionally, the commercial cleaning industry relied heavily on manual labour and equipment, with contracts primarily based on headcount of cleaners and the frequency of cleaning, with labour accounting for 80% to 90% of the costs. However, in the past decade, the industry has undergone a significant transformation, shifting from a headcount-based model to an outcome-based approach. Under this new model, the focus is on achieving desired cleaning results, leaving the specific cleaning process details to the cleaning company's professional judgment.
This transition allows for greater flexibility in exploring and adopting new technology solutions, even if their full potential or results take time to materialise. The outcome-based approach empowers cleaning companies to utilise their expertise in delivering satisfactory outcomes, optimise resource allocation and improve operational efficiency.
One prominent area of innovation is the development and adoption of advanced cleaning technologies where traditional cleaning methods are being augmented or replaced by automated solutions that streamline processes, increase productivity and improve overall cleanliness. These technologies include:
While innovation brings numerous benefits such as improved efficiency, enhanced service quality, and sustainability, it often comes with a price tag that must be carefully managed to ensure economic viability. Things to consider:
Finding a balance between the cost of innovation and affordability is a complex challenge. It is a transformative process and requires careful evaluation. It is also crucial to understand that the benefits of adopting new cleaning technology, including increased efficiency, productivity and improved service quality, often materialise over time. This strategic investment requires patience, planning and a long-term perspective for the desired results to be realised.
In addition to the above, we are proud and grateful to receive 2 awards from CBRE:
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