Closing the Year of Gratitude

Closing the Year of Gratitude

We’re at the tail end of 2024, and before we say goodbye to our year, we at Maclean wish to take this festive season to express our sincere gratitude to our esteemed clients.

Together, we’ve navigated challenges, celebrated victories, and raised industry standards. The awards that Maclean garnered are as much yours as they’re ours.

In 2024, Maclean was honoured with the prestigious Gold Star Partnership Award from Keysight Technologies Penang, and the Exceptional Service Award from CBRE Malaysia. These awards are a testament to Maclean’s dedication to delivering top-tier cleaning, landscaping, and hygiene and toiletry services.

We are grateful to have received 152 client recognitions across diverse sectors, including manufacturing, retail, MNC offices, financial institutions, educational institutions, and more, averaging 13 recognitions per month. These recognitions clearly reflect our core strength in microelectronic manufacturing and retail sectors, also reaffirm our commitment to service excellence in cleaning, hygiene and toiletry, pest control, and audit.

Beyond these achievements, we are delighted to have attained ISO 14001:2015 Environmental Management System, underscoring our commitment to environmental sustainability and a greener future. Together with ISO 9001:2015 Quality Management System, and ISO 45001:2018 Occupational Health and Safety Management System, these certifications form Maclean’s Integrated Management System (IMS). This significant milestone reflects our ongoing effort to review, refine, and innovate, ensuring that the Maclean IMS remains effective and efficient.

Our commitment to growth was further demonstrated through over 1,000 training sessions conducted this year. Furthermore, our CIDB certification upgrade from Grade 3 to Grade 4, enhance our capabilities and credibility.

We also introduced new HR policies focusing on Human and Labour Rights, and Anti-Bribery and Anti-Corruption, reinforcing our dedication to ethical and responsible HR practices.

Overall, we grew our network to serve over 120 clients including members of the Responsible Business Alliance (RBA), managing more than 200 contracts. This is possible through the support of more than 1,400 management, supervisors and service crew. This growth echoes our obligation to scaling up without compromising on the quality you expect and deserve, or the overall well-being of our employees.

As we look ahead to 2025, we are excited to embark on a new chapter, driven by innovation and sustainability. Our priorities include:

● Advancing ESG initiatives, to create positive impact on our triple bottom line-profit, people and the planet.

● Adopting technologies by leveraging AI, robotics, and analytics, to elevate operational efficiency and tailor our services to clients’ needs.

● Improving risk management to safeguard our operations and uphold the trust our clients place in us.

● Upholding ethical HR standards, aligning with the international standards set by the International Labour Organization and the United Nations Human Rights Council, ensuring fairness and accountability in everything we do.

On behalf of everyone at Maclean, thank you once again for your trust and support. Your confidence in us have been the foundation of our success, and it is our privilege to partner with you increating cleaner, safer, and more sustainable premises.

We look forward to serving you in the coming year and collaborating on future projects.

Wishing you a Merry Christmas and a Happy New Year.

Together, We Go Above and Beyond.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”

Manufacturing

“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”

Construction

“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”

Hospital

“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “

Office

“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"
Office

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”

Hypermarket

“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”

Education

Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”

Office

“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”

Retail

“Thank you very much for the team you lead! Professional and high efficiency!”

Education

“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”

Manufacturing

“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”

Office

“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”

Education

We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”

Manufacturing

“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”

Manufacturing

“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”

Manufacturing

“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”

Office

“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”

Office

“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”

Hypermarket

“Able to answer questions from Auditor during ISO Audit.”

Office

Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”

Manufacturing

“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”

Manufacturing

“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”

Manufacturing

“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”

Education

“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”

Office

In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or enquire@maclean.com.my.

December 2024
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